Customer messaging
DribX helps your team handle SMS/MMS conversations, replies, group messages, and follow-ups from the number customers already know.
Customers often want to text instead of calling again, waiting on hold, or leaving voicemail. DribX adds that channel to your local, toll-free, landline, or VoIP number so requests can move forward faster without replacing the phone setup you already use.
Your number stays familiar. Your team gets one shared place to respond.
When several people answer customers, the risk is simple: two employees reply to the same thread, or everyone assumes someone else handled it. DribX keeps conversations visible, assignable, and filterable so each request has an owner.
SMS, MMS, contact details, internal notes, and activity stay attached to the same thread. Your team can see what was asked, what was answered, and what still needs attention without switching tools.
Repeated requests slow teams down, but fully generic automation can miss the point. DribX combines saved messages, business-hour replies, conversation language, and AI-assisted categories so your team can answer faster while keeping human judgment in the loop.
Categories can also help route the right conversations to the right people.
Every team handles follow-up differently. DribX can start as a simple shared inbox, then add the numbers, users, hours, saved messages, categories, groups, and follow-up rules that fit your operation.
Each plan includes monthly credits, a shared inbox, and the tools your team needs to manage customer conversations in DribX.
For one person managing SMS/MMS conversations.
Create an accountFor teams sharing conversations and follow-ups.
Create an accountEverything in Solo, plus:
For automation, routing, and structured workflows.
Create an accountEverything in Team, plus:
If your workspace needs more credits during a billing period, you can add a one-time credit bundle.
Included monthly credits reset each billing period. Extra credits roll forward until used.
DribX is a customer messaging workspace that lets a team manage SMS/MMS conversations from a business number.
Yes. DribX can be configured with local, toll-free, landline, or VoIP numbers depending on the service context. A new number can also be provided if needed.
No. DribX is designed for operational communication with customers, members, tenants, or contacts that already have a relationship with your organization.
Yes. MMS photos and attachments can stay in the same thread as SMS messages, notes, and conversation history.
You send an update to a group of existing contacts. Each reply then returns as an individual conversation your team can assign, filter, and follow.
They help classify conversations by intent or urgency, such as an urgent request, a billing question, or an appointment follow-up.
Yes. The guided demo lets you explore conversations, MMS, saved messages, categories, group messages, audit history, and statistics.
Try the guided demo to see how a team can manage customer texts, follow-ups, group messages, and activity from one workspace.
